Updated October 19, 2023
Welcome to Ping
Ping is a mobile app that encourages you to spend time with your friends in person. Users earn points for hanging out with friends. Life can be lonely; we think life is better with friends. Similar to how a fitness app might help you track and game your physical wellbeing (nudging you to take the stairs or go for a walk), we hope Ping helps you measure your in-person friendship time (and nudges you to spend more quality time with friends).
This app is offered and available to users who are not defined as “children” in the jurisdiction where they reside (e.g. 13 years of age or older in the United States). By using this app, you represent and warrant that you meet those requirements. If you do not meet those requirements, you must not access or use the app.
Your license to use Ping
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Service subject to these Terms, our other policies, and applicable law.
Intellectual Property Rights
The app and its entire contents, features, and functionality including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You must not:
Downloads and Software Updates
When you create your Ping account, you agree that the information you submit is correct and complete. We may refuse you access to the Service if we learn that the information you provided is inaccurate. For example, if you provide a false first or last name or a false birthday. (Read: this app is about strengthening actual friendships, our rules require you to be truthful and authentically YOU.)
Using Ping requires that you initially download software to your phone, tablet, or other device. You agree that we may automatically update that software, and that these Terms and our policies will apply to any updates.
Age and legal capacity
Keeping your account secure
While we can not guarantee your account from hacking by an unauthorized party, we employ security measures to keep your account and content secure. You can help us by keeping your SMS or WhatsApp authentication code to yourself; keeping your mobile phone securely in your possession and your device password protected; let us know right away of any unauthorized use or compromise to your account.
Conditions of Access and Use
Additionally, you agree not to:
Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. Ping is for your personal use.
Ping will send you SMS (or short message service, also commonly known as text messages), for two-factor authentication or as necessary to inform you of important updates or as we determine. Please note that message and data rates may apply.
You may terminate any SMS messages from Ping at any time by texting STOP as a reply to any message from Ping.
Access to the SMS Services
In order to use the Services, you must have a mobile communications subscription with a participating carrier or otherwise have access to a mobile communications network for which Ping makes the Services available as well as any carrier services necessary to send text messages, and pay any service fees associated with any such access.
YOUR CARRIER’S TEXT MESSAGING RATES WILL APPLY TO ALL TEXT MESSAGE COMMUNICATIONS MADE IN CONNECTION WITH THE SERVICES. ACCORDINGLY, ALL PRICING, BILLING, REFUND AND OTHER RELATED INQUIRIES AND SUPPORT MUST BE DIRECTED TO YOUR CARRIER'S CUSTOMER SUPPORT TEAM.
Supported Carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, CellularOne, Virgin Mobile, U.S. Cellular, Metro PCS. Wireless Carriers are not liable for lost or delayed messages.
In addition, you must provide all equipment and software necessary to connect to the Services, including, but not limited to, a mobile handset or other mobile access device that is in working order and suitable for use in connection with the service.
If any upgrade in or to the Services requires changes in your equipment or software, you must effect these changes at your own expense. Unless explicitly stated otherwise, any new or additional features that augment or enhance the current Services shall be subject to the terms and conditions of this Agreement.
Ping reserves the right at any time and from time to time to modify, suspend, limit the use of, discontinue, or permanently cancel all or any portion of the SMS Services. Ping uses reasonable efforts to ensure that the Services are always available. However, there will be occasions when the Services will be interrupted for maintenance, upgrades and emergency repairs, or due to failure of telecommunications links and equipment that are beyond our control. By using the Services, you agree that Ping will not be liable to you for any modification, suspension, or discontinuance of the Services.
When you provide us your phone number
In order to use Ping, you must opt-in by providing us with your phone number (your 'Phone Number') through the onboarding flow ('Opt-in'). An invite will then be sent to your Phone Number via SMS message to register for an Account. In addition, if you are not registered for our Services, other Users may send you a SMS message through the App inviting you.
You can block messages from Ping and other communications in connection with our Services at any time by texting 'STOP' to the number that texted you and we will send you a reply confirming your request to unsubscribe. After unsubscribing, you will no longer receive messages from us. In the event you unsubscribe and then choose to use the Services and register for an Account, you will need to Opt-in again and we will send you an invite to register via SMS message.
You understand, acknowledge and agree that (i) text message and data rates may apply for any SMS messages sent to you from us, from you to us or between Users; (ii) you are solely responsible for any fees charged by your wireless provider in connection with SMS messages that you receive or send in connection with the Opt-in and/or the Services; and (iii) you will contact your wireless provider with any questions regarding your text and/or data plan.
Once you receive an invite via SMS message and if you choose to continue use of the Services, you will be required to register for an Account through the App by providing us with certain information such as your first name, last name, phone number, and contact book. In registering for an account, you agree to: (i) provide true, accurate, current and complete information about yourself; and (ii) maintain and promptly update your Account to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Services.
We may suspend or terminate your license to access and use Ping at any time and for any reason. Normally we provide notice and the reason for the termination or suspension. However, our termination or suspension may be immediate and without notice if in our sole judgment you committed a serious violation of these Terms or our policies.
You agree to indemnify, defend, and hold harmless Ping, its parent company Sodality Technologies LLC, and its directors, officers, employees, and agents, from any and all legal actions, demands, claims, losses, expenses, or damages arising out of or in any way related to your access or use of Ping or our Service (or any other person accessing or using Ping through your account), your User Content, any breach of these Terms or violation of our policies.
In such circumstances, you agree we are entitled to payment from you for any judgment, our reasonable legal fees, and all costs we incur to defend ourselves. Our right to indemnification survives any cancellation, termination, or suspension of your Ping account.
Disclaimer and waiver of claims
We make no representations whatsoever as to the accuracy, usefulness, safety, or intellectual property rights of any information posted on Ping or the Ping software. Our Service, software, and all content on Ping is provided "as is" and 'as available' without warranties of any kind, either express or implied.
Your use of Ping is at your own risk. We specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not review user location data in advance of its posting. Ping takes no responsibility and assumes no liability for any user location data that you or any other person or third party posts or sends using our Service. You understand and agree that you may be exposed to user location data that’s inaccurate, offensive, indecent, objectionable, inappropriate for children, or otherwise unsuited to your purpose.
This disclaimer and waiver of claims survives any cancellation, termination or suspension of your Ping account, and termination of this Agreement.
Our liability is limited
This limitation of liability provision survives any cancellation, termination or suspension of your Ping account and termination of this Agreement.
Arbitration and governing law
If a dispute arises with Ping, please contact us. We will work to address it with you quickly and informally.
Should an informal resolution of the dispute prove impossible, you agree that any dispute, claim or controversy arising out of or relating to your access or use of Ping or these Terms, including the determination of the scope or applicability of this provision, shall be determined by final, binding and non-appealable arbitration.
Arbitration is a less expensive, and often quicker, means for parties to resolve their dispute than filing a lawsuit in a court of law. An independent and neutral arbitrator decides the case, not a judge or jury. The arbitration award is final and not subject to review by a court. Arbitrators, however, can award the same damages and relief that a court can award.
Limitations on Claims
ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND PING ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
We may modify these Terms
We are continually working to improve Ping. As a result, our Terms may be modified or we may publish new Terms at any time. Any modified and/or new Terms will become effective immediately upon posting. You agree that we may provide you notice of new or modified terms by posting them on the Ping website and/or within the settings of the Ping app. By continuing to access and use Ping, you agree to be bound by the new or modified terms.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Ping without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Ping's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms are a contract between you and Sodality Technologies. Sodality Technologies is the company that owns Ping.
The Ping name and the Ping logo are owned by and used with the permission of Sodality Technologies. The unauthorized use of any of these trademarks is strictly prohibited.
Support: Info, questions, or suggestions
If you have question; need help understanding the service or these terms or service; have suggestions to improve our service:
If you provide us feedback
We appreciate user input on ways to make Ping better. If you make any comments or suggestions to Ping, you agree that we may act upon your feedback without any restriction or compensation to you.
Ping doesn’t waive any rights to use similar or related feedback provided to Ping before or after your feedback, or developed by Ping’s employees, or obtained from sources other than you.
We hope you spend some in-person time with a friend soon.